Access, Problems, Security

Access by The Operator of Our Affiliates Program

As a visitor to the Scandia Home™ site, you may have arrived here through a link on one of our affiliate sites. Our affiliates operate websites which they use to conduct a business or generate revenues, and Scandia Home™ compensates its affiliates based upon any purchases made by an affiliate-linked visitor to the Scandia Home™ site. The operator of our affiliates program, Commission Junction, in providing its services to us, does not deal directly with our customers. A visitor who clicks on a Scandia Home™ link located on an affiliate's website is redirected, invisibly, through the website of Commission Junction, where its technology automatically records the IP “address” of the browser used by the visitor, but that address does not permit identification of the individual using the browser. In addition, during such redirection, Commission Junction may place a “cookie” on the hard drive of the visitor's computer through his or her Web browser (See description of cookies above). Commission Junction does not have access to data that identifies or permits the identification of any of Scandia Home™ customers or visitors. The operator of our affiliates program encourages you to learn more about its privacy standards by clicking here: http://www.conversantmedia.com/legal/privacy

Access By the Operator of Our Security Monitor

As a visitor to Scandia Home™ site, the operator of our security monitor, ScanAlert will have access to your activity here. This web site is tested and certified daily to pass the FBI/SANS Internet Security Test. ScanAlert's security auditing technology allows the HACKER SAFE logo to appear only when a web site's current security status meets the highest published government standards. The access which we allow to ScanAlert for its HACKER SAFE service help protect you from identity theft and credit card fraud. According to ScanAlert, “HACKER SAFE does not mean hacker proof. HACKER SAFE certification cannot and does not protect any of your data that may be shared with other servers that are not certified HACKER SAFE, such as credit card processing networks or offline data storage, nor does it protect you from other ways your data may be illegally obtained such as non-hacker "insider" access to it. For more information about the privacy policies of ScanAlert and HACKER SAFE, go to https://www.mcafeesecure.com/privacy.

Access By Other Corporate Entities

We share much of our data, including personally identifiable information about you, with our parent company Hanover Direct, Inc., and its subsidiaries and affiliated catalog and e-commerce companies. To the extent that you are not already a customer of such entity, they will do nothing with the information and will treat it at least as protectively as we treat the information we have about you. If you are already a customer of such entity, they may use this information to serve your needs better with respect to their merchandising, promotion, and marketing. If you are a customer of another Hanover Direct catalog company and prefer that we do not include you in lists of information we share with one of our affiliated marketing companies which they may use for promotion or marketing, please write to us at service@ScandiaHome.com.

It is possible that Scandia Home™, Hanover Direct, or its affiliated companies, or any combination, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that Scandia Home™ would share some or all of your information in order to continue to provide this Scandia Home™ shopping experience. You will receive notice of such event (to the extent it occurs) as provided in the paragraph below entitled "Notice", and we will require that the new combined entity follow the practices disclosed in this Privacy Policy with respect to your personal information.

Problems

If at any time you have a question or dispute concerning your visit here, your order transaction, or our compliance with this privacy policy, you may contact us at service@ScandiaHome.com. Please provide your first and last name, order number, if any, and, if you have a question about our merchandise, item number(s), and we will get back to you promptly. If we are unable to resolve your complaint to your satisfaction, you may elect to proceed to submit your complaint to an independent arbitrator to obtain an impartial assessment of your case, in writing. Any such arbitration will be deemed "conditionally binding", meaning that the decision of the arbitrator will be binding upon Scandia Home™ if you elect to accept the decision, and it will be binding upon you as well. If your dispute concerns our compliance with this privacy policy, and if we are unable to resolve your complaint to your satisfaction, you may elect to proceed with BBBOnLine"s Privacy Policy Review Service by completing the BBBOnline complaint form.

Security

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Scandia Home™ cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. When your credit card information is transmitted to Scandia Home™ we use industry standard, 3.0 SSL (secure socket layer) encryption to ensure the security of your information. Important update about SSL Technology Web browsers (such as Internet Explorer, Firefox, and Safari) support SSL technology to encrypt, or encode, your personal information before it is sent over the Internet. SSL versions 1.0 and 2.0 found in older browsers have known security weaknesses which could compromise your data. To ensure you're getting the best protection available, ScandiaHome.com only allows secure transactions with browsers using SSL version 3.0 or higher. We recommend upgrading to the latest version of your browser software and downloading security updates as they become available. The following browsers do support SSL version 3.0, however, if you do not upgrade to the newest versions you may need to change your browser settings to utilize it:

  • Internet Explorer 5.5 or higher (PC)
  • Internet Explorer 5.0 or higher (Mac)
  • Netscape 2.0 (Domestic) or higher (PC/Mac)
  • Firefox 0.8 or higher (PC/Mac/Linux)
  • Mozilla 1.7 or higher (PC/Mac/Linux)
  • Camino 0.8 or higher (Mac)
  • Safari 1.0 or higher (Mac)
  • Opera 1.7 or higher (PC/Mac)
  • Omniweb 3.0 or higher (Mac)
  • Konqueror 2.0 or higher (Linux)

We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at Scandia Home™. Regardless of the foregoing, due to the open nature of the internet, we do not guarantee the absence of theft, hacker activity, electronic or non-electronic tampering, or computer crime, and we disclaim responsibility and liability for stolen information, except to the extent of the following commitment we make to you. We are so confident in the security of our website that we guarantee the safety of your personal information when you use your credit card to place an order on our secure site. If you find unauthorized charges on your credit card as a result of shopping on www.Scandia Down.com, you won't pay a penny.

Here's how it works:
Under the Fair Credit Billing Act, your bank cannot hold you liable for any fraudulent charges in excess of $50.00. If your bank does charge you the $50.00 fee, and the unauthorized charges resulted through no fault of your own from purchases made at www.ScandiaHome.com, we will reimburse you the full amount of the liability, up to $50.00. You must first notify your credit card provider in the manner.