Scandia Home
P.O. Box 2465
LaCrosse, WI 54602

Where you go and what you do — What we know without you telling us !
Data about your activity while here on this site is automatically provided to Scandia Home™ when you sign on. For each visitor, our Web server automatically recognizes only your domain name, but not your e-mail address. We collect only the domain name, but not the e-mail address of visitors to our Web pages; we collect aggregate information on what pages consumers access or visit, how many visits we get, and information such as where visitors arrived from as far as other sites on the Internet or if they directly typed our website address into their browser. It is used by us for internal review in aggregate and non-personally-identifiable form.

Cookies — How we know what we know without you telling us !
When you come to Scandia Home™ or when you register with Scandia Home™ we create your personal profile, assign a personal identification number, then send this personal identification number back to your computer's hard drive in the form of a "cookie," which is a very small bit of code. A "cookie" is very small text file placed on your hard drive by a Web Page server. It serves as your personal identification card, and cannot be executed as code or deliver viruses. The use of cookies is an industry standard; you will find them at most major Web sites. Cookies make Web-surfing easier for you by saving your preferences while you're at our site. We never save passwords or credit card information in cookies.

Cookies enable us to know more about your use of the site, and allow you to utilize some of our website's functionality, and correspond with us about your personal profile without having to fill out registration forms with information you've already provided. We use cookies to record session information, such as items that you added to your shopping cart and to conduct marketing tests on our Web pages. By showing how and when you use the site, cookies help us see which areas and products are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies to provide services better tailored to our visitors' needs.

The purpose of a "cookie" is to tell the server that you returned to that Web page. Of course, if you never register or leave personal information with Scandia Home™ then the server only knows that someone with your cookie has returned to the Web site. You are in charge of deciding whether we know anything about you. But the more you tell us about yourself, the more we can help you find information or products you want.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of the Scandia Home™ website and its functionality and links will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you may have difficulty completing shopping transactions, entering giveaways, or creating your personal profile. You can order your browser to accept all cookies or to alert you every time a cookie is offered. Then you can decide whether to accept one or not. If you want to control which cookies your computer accepts, just follow the instructions for your particular Internet browser system located at http://www.microsoft.com/term/privacy.htm.

Your E-mail address — Do We Know It ?

Your E-mail address and other personally identifying data about you is known to Scandia Home™ only when you voluntarily submit it to Scandia Home™ We collect your e-mail address only if you post a message to us, if you communicate with us via e-mail, if you ask us to communicate with you by e-mail such as for a confirmation of your order or shipment advice, or if you volunteer it for any reason, such as survey information and/or site registration, or sign-up for a Newsletter, and if you started but did not complete an order.

Your E-mail address — What Do We Do With It ?

If you begin to place an order from this website, and if you have at any time given us your e-mail address, we will use your e-mail address not only to communicate with you about the status of your order but also to send you our own e-mails regarding special sales, exclusive offers, and other valuable promotions that we think will interest you.

If you enter one of our giveaways, Tel.e.Friend® about one of our products, or sign up for one of our Newsletters and give us your e-mail address, we will use your e-mail address not only for the purpose it was submitted, but also to send you e-mails regarding our own special sales, exclusive offers, and other valuable promotions that we think will interest you.

Like many other online merchants, we participate in cooperative database services which assist us in the matching of offline and online purchasing behavior, and marketing analysis, so that participants can better analyze and understand the differences and tendencies of print catalog purchasers and website visitors, and so that we can maximize the benefit of postal mail and e-mail we send to you. This sharing of information allows us and other interested parties to make future marketing efforts more efficient. These cooperative database services and their participants, however, have no right to use your e-mail address to send you e-mail. At any time, the only person who will e-mail you is us.

If you would prefer not to receive emails from us regarding special sales and exclusive offers, click here to learn how to unsubscribe from our email list.

Correction of Your Personal Profile
You can always edit or correct any personal information you give Scandia Home™ by writing to us at: service@ScandiaHome.com.

Shopping Analysis Provided by Third Party.
Scandia Home™ uses a number of third party data gathering and analysis services, which aggregate information into broad categories to help us provide you better products, services, and improved websites. We refer to them here as our "Data Compilers". Our Data Compilers are contractually bound to keep our visitors’ and customers’ data absolutely secure and confidential, and only to analyze the information they have access to by the software we license from them and return it back to Scandia Home™. They have no rights to use this information for any purpose, match it against any other information in their possession, nor transfer or disclose this information to anyone other than to Scandia Home™.

Customer Privacy During Tracking By Our Data Compilers.
Our Data Compilers have adopted privacy guidelines set by the Federal Trade Commission. Scandia Home™ relies on our Data Compilers and encourages you to learn more about our each of their Privacy Standards and any available opt-out choices by clicking here (Coremetrics), clicking here (Quigo), and clicking here (Atlas Solutions).

Access by The Operator of Our Affiliates Program
As a visitor to the Scandia Home™ site, you may have arrived here through a link on one of our affiliate sites. Our affiliates operate websites which they use to conduct a business or generate revenues, and Scandia Home™ compensates its affiliates based upon any purchases made by an affiliate-linked visitor to the Scandia Home™ site. The operator of our affiliates program, Commission Junction, in providing its services to us, does not deal directly with our customers. A visitor who clicks on a Scandia Home™ link located on an affiliate's website is redirected, invisibly, through the website of Commission Junction, where its technology automatically records the IP “address” of the browser used by the visitor, but that address does not permit identification of the individual using the browser. In addition, during such redirection, Commission Junction may place a “cookie” on the hard drive of the visitor's computer through his or her Web browser (See description of cookies above). Commission Junction does not have access to data that identifies or permits the identification of any of Scandia Home" customers or visitors. The operator of our affiliates program encourages you to learn more about its privacy standards by
clicking here.

Access By the Operator of Our Security Monitor
As a visitor to Scandia Home™ site, the operator of our security monitor, ScanAlert will have access to your activity here. This web site is tested and certified daily to pass the FBI/SANS Internet Security Test. ScanAlert's security auditing technology allows the HACKER SAFE logo to appear only when a web site's current security status meets the highest published government standards. The access which we allow to ScanAlert for its HACKER SAFE service help protect you from identity theft and credit card fraud. According to ScanAlert, “HACKER SAFE does not mean hacker proof. HACKER SAFE certification cannot and does not protect any of your data that may be shared with other servers that are not certified HACKER SAFE, such as credit card processing networks or offline data storage, nor does it protect you from other ways your data may be illegally obtained such as non-hacker "insider" access to it. For more information about the privacy policies of ScanAlert and HACKER SAFE, go to http://www.scanalert.com/Content.sa?page=privacy.

Access By Other Corporate Entities
We share much of our data, including personally identifiable information about you, with our parent company Hanover Direct, Inc., and its subsidiaries and affiliated catalog and e-commerce companies. To the extent that you are not already a customer of such entity, they will do nothing with the information and will treat it at least as protectively as we treat the information we have about you. If you are already a customer of such entity, they may use this information to serve your needs better with respect to their merchandising, promotion, and marketing. If you are a customer of another Hanover Direct catalog company and prefer that we do not include you in lists of information we share with one of our affiliated marketing companies which they may use for promotion or marketing, please click here.

It is possible that Scandia Home™, Hanover Direct, or its affiliated companies, or any combination, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that Scandia Home™ would share some or all of your information in order to continue to provide this Scandia Home™ shopping experience. You will receive notice of such event (to the extent it occurs) as provided in the paragraph below entitled "Notice", and we will require that the new combined entity follow the practices disclosed in this Privacy Policy with respect to your personal information.

If at any time you have a question or dispute concerning your visit here, your order transaction, or our compliance with this privacy policy, you may contact us at service@ScandiaHome.com. Please provide your first and last name, order number, if any, and, if you have a question about our merchandise, item number(s), and we will get back to you promptly. If we are unable to resolve your complaint to your satisfaction, you may elect to proceed to submit your complaint to an independent arbitrator to obtain an impartial assessment of your case, in writing. Any such arbitration will be deemed "conditionally binding", meaning that the decision of the arbitrator will be binding upon Scandia Home™ if you elect to accept the decision, and it will be binding upon you as well. If your dispute concerns our compliance with this privacy policy, and if we are unable to resolve your complaint to your satisfaction, you may elect to proceed with BBBOnLine"s Privacy Policy Review Service by completing the BBBOnline complaint form

To Residents of a European Union Member Country (EU Residents) - Re: The DMA Safe Harbor Program
Scandia Down Online, LLC complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. [Your organization’s name] has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Scandia Down Online, LLC’s certification, please visit www.export.gov/safeharbor

If you are an EU Resident, in the event you are not satisfied with the resolution by Scandia Home™ of any questions or complaints you may have regarding your personal data in our possession, then you may submit your questions and complaints to the Direct Marketing Association ("DMA") Safe Harbor Enforcement Program as follows: e-mail: safeharbor@the-dma.org; mail: Safe Harbor Line, Direct Marketing Association, 1615 L Street, NW, Suite 1100, Washington, DC 20036, USA, Telecopier: 202-955-0085; Telephone: 202-861-2445.