You do not have to register to shop at scandiahome.com. If you have never purchased anything from our online store, you can choose to save your information after check out and create an account. Your contact, billing and shipping information is then saved for you in a secure and private account to make your future shopping faster and more convenient. (You may want to make a note of your password in a secure place.)The next time you visit us to shop, simply use the e-mail and password you provided at registration to access your account. Then you will be able to view and manage your personal information or track your order status and delivery.
Exchanges and Comfort Adjustments
To exchange your online item, fill out the “Exchanges” portion of the form on the back of the packing slip with the item(s) you would like to order, and include it when sending your return merchandise back to us.If the amount of the replacement item(s) exceeds the amount to be refunded (cost of the product only; delivery charges cannot be refunded unless the error was ours), please include payment for the additional amount.There are no additional delivery charges if you are exchanging an item.If you have specific questions about exchanging an item, please call us at 1-800-438-2431.
If you are returning a down pillow or comforter because you would prefer a different weight or firmness, we ask that you return it to us for adjustment instead. We charge only for the additional down added. We cannot remove down from a comforter, only add down. For pillows, we can add or subtract down and any down removed during the adjustment process will be returned to you. Our adjustment service is available at any time for up to 60 days from the date of purchase. All adjusted items are shipped back to you within 15 days of our completion of your adjustment. Please call 1-800-438-2431 to speak with a Customer Service representative about this service.
Sales tax is automatically applied to the order you place here at our Scandia Home website or with our telephone Customer Service representatives if you are shipping your order to a destination in one of the following states: NJ, PA, VA, WI or CA.
To find out the status of your online order, simply sign into your account and click the “Order Status and History” link. If you did not create an account when you made your online purchase, click the “Order Status” link found at the bottom of any page and enter your order number and billing zip code. If you require Customer Service assistance please call 1-800-438-2431.
Monogramming adds distinction to our fine comforter covers, sheets, towels and blankets. You can select from three styles of monogramming, and a wide range of thread colors. Click here to see monogramming choices. To order a product with monogramming, please call 1-800-237-5337. At this time we are unable to accept monogram requests through our website but will be able to do so in the very near future. If you have additional items you would like to purchase besides those you would like monogrammed, please place your entire order through a Scandia Home Customer Service representative. Please note that monogramming will add an extra 5 days to the date you can expect to receive your shipment.Due to their personalized nature monogrammed items are non-returnable.
Our expert seamstresses can create just about anything — from a special size comforter with matching shams to an unusually shaped pillow covered in your favorite fabric, all with the same high quality finish and fills you’ve come to expect from Scandia Home. Whether you select from our wide variety of solid colors, or send us your own, we’ll create the bedding of your dreams.Please call 1-800-237-5337 between the hours of 8:30 am to 10:00 pm Central Time Monday thru Friday.Please Note: Due to their personalized nature custom items are non-returnable.
Refurbishing and Cleaning
With proper care and following our recommendations, your Scandia Home luxuries are designed to last a lifetime. To help your bedding stay beautiful over the years, we offer expert advice and restoration and cleaning whenever you need it.Our in-house staff is extremely knowledgeable about our products and always pleased to discuss your needs or arrange services. That’s why our toll-free number is on every Scandia Home tag. If you ever have any concerns, simply call us at 1-800-237-5337.
Most services take two weeks or less, returning your Scandia Home bedding to you in mint condition in minimal time.Please call for pricing information for our restoration and cleaning services. Read more...
Understanding fine bedding — its materials, construction, styling and care — is essential to creating the ensemble of your dreams. To familiarize yourself with some terms that you will often see while perusing our collections, feel free to browse our Product Glossary.