Luxury Store Manager, Scandia Home Upper East Side
Position:
Responsibilities:
Store Environment:
- Maintain luxury store environment enhancing our customer's experience with the brand.
- Ensure proper understanding and execution of all brand guidelines and procedures.
- Ensure visual standards are appropriate and support the brand image.
- Ensure image and operational standards according to Scandia Home guidelines (i.e. ordering and restocking supplies, cleaning up, maintaining proper workroom organization, product maintenance).
- Ensure a consistent, quality store experience for customers.
Sales:
- Ensure Store Sales and Financial Goals are achieved.
- Demonstrate/Sell products to customers, explaining benefits, features, prices, quality, value and other information.
- Create a Selling Culture in the Store, ensure Associates are trained in the “Scandia Home Difference” and full product knowledge.
- Initiate, monitor and manage store outreach to interior design professionals.
- Ensure staff maintain constant communication with clients and are actively building databases, utilizing information to increase sales and build customer loyalty.
Customer Service:
- Build the business through outstanding customer service.
- Lead store sales staff in exceeding customer expectations for white glove service.
- Seek feedback from staff to enhance the level of client experience.
- Maintain effective working relationships with the customer service department and other company departments/employees as needed to ensure optimal customer experience.
- Maintain quality service by establishing and enforcing organization standards.
Merchandising:
- Merchandise displays to accentuate product benefits.
Purchasing:
- Identify current and future products desired by potential and actual customers.
- Work with outside vendors to ensure optimal product assortment befitting the brand and store.
- Generate merchandise orders for new products and replenishment of stocked items and submit to Supervisor for approval before releasing to vendors.
Marketing:
- Create marketing, advertising, promotional, and display initiatives to achieve financial objectives.
- Plan, coordinate and set-up for special events and promotions.
Staffing:
- Manage and Develop the Store Team.
- Motivate and support the store staff, offering guidance and assistance.
- Perform administrative and HR tasks including but not limited to scheduling, payroll and overtime management.
- Responsible for creating a positive and united work environment amongst all staff.
- Spot coaching and management of spoken and written communication, including peer interactions.
- Participate in staffing decisions including employment, discipline, training, assignment and termination.
- Create a productive work environment through consistent coaching and training of the Sales Consultants.
Operations:
- Oversee retail store operations to company standards.
- Ensure efficient administrative opening and closing of the store.
- Maintain store cash handling records and reports.
- Monitor daily financial aspects of store sales: ensure daily transactions and proper paperwork are submitted on time and with accuracy.
- Oversee inventory control process to prevent stock losses and ensure integrity and quality of stock.
- Partner with management to effectively monitor, control store operating expenses and ensure accurate records.
Other:
- Liaise with other stores as needed.
- Possess basic understanding and knowledge of brand and full range of all products and services.
- Notify supervisor of competitive activities.
- Other activities that may arise.
Qualifications:
- Luxury retail management proficiency
- A passion for fine linens and high-end home textiles with a constant curiosity to increase industry knowledge
- Thrives on connecting with people and can tell a compelling brand story
- Awareness of the greater New York City interior design community
- Entrepreneurial mindset. Ability to chart a course and create a plan for building a devoted clientele
- Proven ability and experience in offering the highest customer service
- Natural sales skills with a results-driven work ethic
- Direct buying experience and capability to own, select and curate a product assortment for the New York City market
- Inventory management expertise
- Superior communication skills, spoken and written
- Resilient and action-oriented to solve issues and drive progress
Compensation package:
- Base salary plus commission incentive
- Medical and Dental insurance
- Discount on merchandise
- Paid vacation and sick days
- 401K