Luxury Store Manager, New York City

Responsibilities:

Store Environment:

• Maintain a luxury store environment that enhances our customer's experience with the brand.
• Ensure proper understanding and execution of all brand guidelines and procedures.
• Maintain visual standards that support the brand image.
• Oversee store operations including supply ordering, product maintenance, and store organization.
• Provide a consistent, high-quality store experience for all customers.

Sales:

• Achieve store sales and financial goals.
• Demonstrate and sell products, explaining benefits, features, prices, quality, and value.
• Cultivate a selling culture through the “Scandia Home Difference” and extensive product knowledge.
• Lead store outreach to interior design professionals.
• Ensure staff effectively build and maintain client databases to drive sales and loyalty.

Customer Service:

• Deliver outstanding customer service to build and grow the business.
• Lead sales staff in providing exceptional white-glove service.
• Collaborate with other departments to optimize the customer experience.
• Maintain service quality by establishing and enforcing organizational standards.

Merchandising:

• Curate merchandise displays to highlight product benefits.
• Identify desired products and manage relationships with outside vendors.
• Oversee merchandise orders for new and replenishment stock.

Marketing:

• Work closely with the marketing team to support local advertising initiatives.
• Plan and execute special events and promotions.

Staffing:

• Manage and develop the store team, providing motivation and support.
• Oversee scheduling, payroll, and administrative tasks.
• Create a positive, collaborative work environment.
• Handle staffing decisions including hiring, training, and performance management.

Operations:

• Ensure efficient administrative operations including opening and closing procedures.
• Maintain cash handling records and financial reporting.
• Oversee inventory control to prevent losses and maintain stock integrity.
• Monitor and control store operating expenses.

Other:

• Collaborate with other store locations as needed.
• Maintain brand knowledge and product expertise. (inclusive of all the vendors we carry in store)
• Monitor competitive activities.
• Perform additional tasks as required.