Returns & Exchanges

Scandia Return Policy: Scandia Down Products2
Scandia Home™ wants you to be completely satisfied with your purchase of Scandia Down2 products. If you are not satisfied with your purchase, we will gladly provide a refund, merchandise exchange or credit if you return the item(s) to us within 30 days of receiving your order. Items must be unused, unlaundered and in the original packaging the same way you received them.

Due to the personal nature of the products we offer, we cannot accept returns of any item that has been removed from its original packaging or has been used in any way, laundered or otherwise altered from its original new condition, unless it is defective.

Scandia Down filled products are covered under our Lifetime Warranty. Defects in the ticking (fabric) or workmanship (sewing) of Scandia Down and Down-Free filled products manufactured in our factory are warrantied for the lifetime of the original owner. See coverage details above. Custom, adjusted or personalized items such as monogrammed merchandise cannot be returned.
2Scandia Down products are down and down-free filled products manufactured in our factory in Wisconsin.

Scandia Return Policy: Linens, Accessories & Other Non-Filled Products3
Scandia Home™ wants you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we will gladly provide a refund, merchandise exchange or credit if you return the item(s) to us within 30 days of receiving your order. Items must be unused, unlaundered and in the original packaging the same way you received them.

Due to the personal nature of the products we offer, we cannot accept returns of any item that has been removed from its original packaging or has been used in any way, laundered or otherwise altered from its original new condition, unless it is defective.

In the event of a manufacturer defect on non-filled products3, we will replace or refund your purchase for up to 60 from purchase. Gifted items will receive extended time if gift is noted at time of purchase and gift receipt requested. Custom, adjusted or personalized items such as monogrammed merchandise cannot be returned.
3Linens, Accessories & Other Non-Filled Products Category includes bed and bath linens, accessories, blankets, throws and other products that are not manufactured at our facility in Wisconsin and are not filled with down or down-free filling material.

    Scandia Return Policy: General
  • Due to the personal nature of the products we offer, we cannot accept returns of any item that has been removed from its original packaging or has been used in any way, laundered or otherwise altered from its original new condition, unless defective as noted above.
  • Gifted items will receive extended time if gift is noted at time of purchase and gift receipt requested.
  • Custom, adjusted or personalized items such as monogrammed merchandise cannot be returned.
  • Returns are refunded to the original method of payment minus shipping and handling fees, unless the item(s) received was incorrect or defective.
  • Returns of merchandise purchased through other websites or retail stores must be arranged through those same websites or stores. We can only accept returns of merchandise purchased through SCANDIAHOME.COM on this site. Proof of purchase required.
  • NO RETURNS OF MERCHANDISE WILL BE ACCEPTED NOR WILL CREDIT BE ISSUED WITHOUT PRIOR AUTHORIZATION BY SCANDIA CUSTOMER SERVICE. CALL US AT: 800-237-5337.
The Scandia Down Difference

At Scandia Home™, only the best will do. As proof of our commitment to superior quality and craftsmanship, each offering filled with Scandia Down is hand-inspected and delivered with a signed Certificate of Authenticity. This important document insures that the item you have purchased meets our strictest factory specifications. We want you to be absolutely satisfied with the level of comfort you experience with your new Scandia Down Pillow or Comforter from the very beginning. We also want you to enjoy these premium quality products for a lifetime.

Complimentary New Pillow Adjustment
Scandia offers complimentary adjustments for any Scandia Down pillow within 60 days of its original purchase. We charge only for any additional down that may be added at that time. Any down removed during the adjustment process is returned to you. A copy of original sales receipt is required to redeem this benefit. Gifted items will receive extended time if gift is noted at time of purchase and gift receipt requested.

Complimentary New Comforter Adjustment
Scandia offers complimentary adjustments for any Scandia Down comforter within 60 days of original purchase. This adjustment is limited to adding more down1. We charge only for any additional down added at that time. We are unable to remove down from baffled comforters during the adjustment process. A copy of original sales receipt is required to redeem this benefit. Gifted items will receive extended time if gift is noted at time of purchase and gift receipt requested.
1 For this reason we encourage you to "go lightly" when selecting your Scandia Down comforter. A comforter can always be adjusted upward in weight, but never downward.

Scandia Down Lifetime Limited Warranty
The Scandia Down Warranty covers all defects in materials (other than the filling material) and craftsmanship on our down-filled and down-free™ comforters, pillows and foundations. If your Scandia Down item is found to be defective during the warranty coverage period because of defective craftsmanship or failure of the ticking, it will be repaired or replaced with an item of equal or greater value, at our discretion. Coverage extends to the original consumer from the date of purchase of this item or to the original gift recipient, from the date they receive the item. This warranty lasts for the lifetime of the original owner or recipient unless it becomes void, as described below. We do not cover consequential and incidental damages under this warranty. Also, use of the product over a period of years may diminish the loft of the filling material. This warranty does not extend to the filling material, either natural or man-made. Improper use or incorrectly performed cleaning will also void this warranty and end the warranty coverage. To ensure the warranty coverage continues, always keep the product in a protective covering during use. Also, when necessary or desirable, cleaning of your down-filled or down-free™ product should be performed by a professional cleaner experienced with these products. We recommend that you arrange for cleaning through an authorized Scandia dealer or contact us at the address noted below to arrange for cleaning.

If this item was purchased from an authorized Scandia dealer, simply bring it back to a Scandia dealer with a detailed description of the problem. If the item was purchased on this website, contact us by phone at 800-237-5337, or simply send it to us at the following address:

Scandia Home • Warranty Claim • 2929 Airport Road • LaCrosse, WI 54603.
Returns of merchandise for warranty claims must have prior authorization by Scandia Customer Service.
Please call us at 800-237-5337 for authorization.